LearnBoxe Logo LearnBoxe

Privacy Policy

Your privacy matters to us. This comprehensive policy explains how LearnBoxe collects, uses, protects, and manages your personal information when you use our creativity learning platform.

Information We Collect

When you interact with LearnBoxe's creativity platform, we collect various types of information to provide you with personalized learning experiences focused on ethnic cuisines and culinary arts. Understanding what information we gather helps you make informed decisions about your privacy.

  • Personal identification information including your name, email address, phone number, and billing address when you create an account or enroll in our learning programs
  • Educational progress data such as course completion rates, quiz scores, recipe attempts, cooking technique assessments, and learning preferences to customize your experience
  • Device and technical information including IP address, browser type, operating system, device identifiers, and access times for security and optimization purposes
  • Communication records when you contact our support team, participate in community discussions, or provide feedback about our ethnic cuisine courses
  • Payment information processed securely through our third-party payment processors, though we never store complete credit card numbers on our servers
  • Usage analytics including pages visited, features used, time spent on platform, and interaction patterns to improve our learning content and user experience

We also collect information you voluntarily provide through surveys, reviews, recipe submissions, and participation in our cooking challenges. This helps us understand your culinary interests and improve our platform accordingly.

How We Use Your Information

Your information serves multiple purposes within our ecosystem, all designed to enhance your learning journey and provide exceptional service. We believe in transparency about how your data contributes to your educational experience.

  • Personalizing your learning dashboard with recommended courses, tracking your progress through ethnic cuisine modules, and suggesting cooking techniques based on your interests and skill level
  • Processing your enrollments, managing subscription payments, sending course materials, and providing customer support for technical issues or learning questions
  • Sending educational emails about new ethnic cuisine courses, cooking tips, recipe updates, platform improvements, and important account notifications
  • Analyzing learning patterns to improve course content, identify popular recipes, enhance user interface design, and develop new features that benefit our community
  • Maintaining platform security by monitoring for suspicious activity, preventing unauthorized access, and protecting against fraud or misuse of our services
  • Facilitating community interactions through cooking forums, recipe sharing, peer reviews, and collaborative learning experiences while maintaining appropriate moderation

We occasionally use aggregated, anonymized data for research purposes to better understand learning trends in culinary education. This helps us stay at the forefront of online cooking instruction and creativity development.

Information Sharing and Disclosure

LearnBoxe takes a conservative approach to sharing your information. We never sell your personal data to third parties, and we only share information when necessary to provide our services or when legally required.

  • Service providers who help us operate the platform, including payment processors, email delivery services, cloud hosting providers, and analytics tools, all bound by strict confidentiality agreements
  • Legal authorities when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others
  • Business partners only in specific circumstances with your explicit consent, such as when you choose to participate in collaborative cooking events or third-party culinary workshops
  • Potential buyers in the unlikely event of a business merger, acquisition, or sale, though we would notify users and ensure continued protection of personal information under similar privacy standards

When sharing information with service providers, we use data processing agreements that require them to maintain the same level of data protection we provide. We regularly audit these relationships to ensure compliance with our privacy standards.

Data Security and Protection

Protecting your information is fundamental to our operations. We employ multiple layers of security measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction.

  • Industry-standard encryption for data transmission using SSL/TLS protocols, ensuring your information remains secure while traveling between your device and our servers
  • Secure data storage with encrypted databases, regular security audits, automated backup systems, and restricted access controls limiting data access to authorized personnel only
  • Regular security assessments including penetration testing, vulnerability scans, and compliance reviews to identify and address potential security risks before they become issues
  • Employee training programs covering data protection best practices, privacy regulations, and incident response procedures to ensure human factors don't compromise your security
  • Multi-factor authentication options for your account, strong password requirements, and automatic session timeouts to prevent unauthorized access to your learning profile

While we implement robust security measures, no system is completely immune to security risks. We encourage you to use strong, unique passwords and report any suspicious activity to our security team immediately.

Your Privacy Rights and Control

You maintain significant control over your personal information and how it's used within our platform. We provide multiple ways to access, modify, and manage your data according to your preferences and applicable privacy laws.

  • Access your personal information by logging into your account dashboard where you can view, download, or export most of the data we have about you, including learning progress and account details
  • Correct or update your information at any time through your account settings, or contact our support team for assistance with more complex data modifications or corrections
  • Delete your account and associated data by submitting a request through our privacy portal, though some information may be retained for legal or administrative purposes as outlined in our retention policy
  • Opt out of marketing communications while still receiving essential account and course-related notifications, with granular controls over different types of email communications
  • Request data portability to transfer your information to another service, provided in standard formats when technically feasible and legally required
  • Object to certain data processing activities, particularly those related to marketing or analytics, while understanding this might limit some platform features or personalization

For residents of Malaysia and other jurisdictions with specific privacy rights, we comply with local data protection regulations. Contact our privacy team for assistance exercising your rights or if you have questions about applicable laws.

Data Retention and Deletion

We retain your information only as long as necessary to provide our services, comply with legal obligations, and maintain legitimate business interests. Our retention practices balance your privacy interests with practical operational needs.

  • Active account information is retained while your account remains active and for up to two years after account closure, allowing you to reactivate without losing learning progress
  • Course completion records and certificates are maintained for seven years to support your professional development and verify achievements for future opportunities
  • Payment and billing information is kept for legal and tax purposes according to Malaysian financial regulations, typically seven years from the last transaction
  • Communication records including support tickets and feedback are retained for three years to improve service quality and resolve any follow-up issues that may arise
  • Analytics and usage data is anonymized after 18 months and may be retained longer for research and platform improvement purposes without personal identifiers

When we delete your information, we use secure deletion methods to ensure data cannot be recovered. Some information may persist in backups for limited periods but becomes inaccessible for normal business operations.

Cookies and Tracking Technologies

LearnBoxe uses various tracking technologies to enhance your browsing experience, remember your preferences, and understand how you interact with our platform. We want you to understand what technologies we use and how they benefit your learning journey.

  • Essential cookies that enable core platform functionality, maintain your login session, remember your language preferences, and ensure proper course delivery and progress tracking
  • Performance cookies that help us understand user behavior, identify popular content, measure page load times, and optimize the platform for better learning experiences
  • Preference cookies that remember your settings, course bookmarks, notification preferences, and customization choices to provide a more personalized experience
  • Third-party analytics tools including Google Analytics with anonymized data collection to understand traffic patterns and improve our marketing efforts and content strategy
  • Local storage technologies that cache course materials for offline access, store temporary data for better performance, and maintain application state across browser sessions

You can control cookie settings through your browser preferences, though disabling certain cookies may limit platform functionality. Our cookie consent banner provides options for managing non-essential cookies according to your preferences.

Children's Privacy Protection

LearnBoxe is committed to protecting children's privacy online. While our platform focuses on culinary education that can benefit learners of all ages, we take special precautions when dealing with younger users and comply with applicable children's privacy laws.

  • Users under 13 years old require parental consent before creating accounts, with special procedures for verification and ongoing parental involvement in account management
  • Limited data collection for minors, focusing only on essential information needed for educational purposes and avoiding behavioral tracking or marketing-related data gathering
  • Enhanced privacy controls for accounts identified as belonging to minors, including restricted communication features and additional security measures
  • Special deletion procedures allowing parents to request removal of their child's information at any time, with expedited processing and confirmation of data removal
  • Educational content appropriate for young learners with additional safety measures in community features and restricted access to user-generated content

Parents and guardians can contact us at any time to review, modify, or delete their child's information. We encourage family involvement in online learning and provide resources for parents to understand our privacy practices.

International Data Transfers

As a platform serving users globally while operating from Malaysia, LearnBoxe may transfer and process your information across international borders to provide comprehensive services and maintain platform reliability.

  • Cloud hosting services located in multiple regions to ensure fast content delivery, reliable access to course materials, and redundant data protection across geographic locations
  • Third-party service providers in various countries who help us deliver email communications, process payments, provide customer support, and maintain platform security
  • Data transfer safeguards including contractual protections, adequacy decisions, and standard contractual clauses to ensure your information receives appropriate protection regardless of location
  • Compliance with international privacy frameworks and local data protection laws in jurisdictions where we operate or transfer data, including ongoing monitoring of regulatory changes

When transferring data internationally, we ensure recipient countries and organizations provide adequate protection levels. You can contact us for specific information about where your data is processed and what safeguards are in place.

Privacy Questions and Contact Information

Have questions about this privacy policy or how we handle your information? Our privacy team is here to help you understand your rights and address any concerns.

Email: [email protected]

Phone: +60195563634

Address: D-3-5, Avenue Court, Jalan, Taman Sri Sentosa, 58200 Petaling Jaya, Wilayah Persekutuan Kuala Lumpur, Malaysia

We typically respond to privacy inquiries within 48 hours during business days.

This Privacy Policy was last updated on January 15, 2025. We may update this policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through email notification and platform announcements.